Terms of service and refund policy
The plain-English rules for using dueeffort.com and buying from us. By using the site or buying a kit, you agree to them.
What Due Effort is
Due Effort runs automated website accessibility scans, explains the results in plain English, and keeps dated records of them. We sell the Letter Response Kit and plan to offer monthly plans. You can reach us at support@dueeffort.com.
What we are not
- We are not a law firm and don't give legal advice. Nothing on this site, in a report, in a kit or in the chat is legal advice, and using Due Effort doesn't create a lawyer-client relationship. If you've received a demand letter or lawsuit, talk to a lawyer licensed in your state.
- We don't certify compliance. Automated tests find only some accessibility problems. A clean result doesn't mean a site meets the ADA or WCAG, and nothing we provide can guarantee that you won't be sued or how a claim will turn out.
The Letter Response Kit
- The kit costs $249 USD, paid once, plus sales tax where it applies. Stripe shows the exact total before you pay. Payment is handled by Stripe, which acts as the seller of record and collects and files that tax. We never see or store your full card number.
- After payment you get a kit code on screen and by email. The code lets you scan up to 25 pages of your website per run and seal the results into an evidence pack. You can run the kit again with the same code. Each run is added to your evidence log.
- Keep your code private. Anyone with it can run your kit and see your evidence log.
- The suggested image descriptions are written by AI. Check each one before you use it.
Refunds
You can get a full refund within 14 days of purchase if you haven't run the kit yet. You can also get a full refund at any time if our scanner can't scan your site. Email kits@dueeffort.com from the address you bought with, and we'll process it within 5 business days. Stripe usually returns the money to your card within 5 to 10 days after that. When a kit is refunded, its code stops working.
Once a kit has been run and its evidence pack created, it isn't refundable, except when the scanner couldn't scan your site.
Using the site fairly
- Don't use the scanner, the chat or the forms to overload anyone's website, to break the law, or to get around our usage limits.
- The chat is an AI assistant. It can be wrong, and it isn't a person or a lawyer. For anything important, email us.
- Our monthly lawsuit reports come from public court records. Being named in a lawsuit is an allegation, not a finding of wrongdoing.
Our responsibility
We work hard to keep the scanner accurate and the site available, but we provide the service as it is, without warranties beyond what the law requires. To the extent the law allows, our total responsibility for any claim about a purchase is limited to the amount you paid us for it, and we aren't responsible for indirect losses, including the outcome of any legal claim against your business.
Your information
How we handle your information is explained on our privacy page.
Changes
If we change these terms, we'll update this page and the date below. Changes don't apply to kits bought before the change.
Last updated October 15, 2026.